Privacy Policy
- Overview
(a) The Celladore website, located at www.celladore.com.au (Website), is owned, controlled and operated by Celladore Pty Limited (ABN 34 647 648 422) (Celladore) We, Our, and/or Us).
(b) We are not bound by the Privacy Act 1988 (Cth) (Privacy Act). However, we take the privacy of personal information seriously.
(c) We will handle personal information that we collect or obtain in connection with the Website in accordance with this Privacy Notice (Notice). For the purposes of this Notice, “personal information” has the meaning as defined in the Privacy Act.
(d) This Notice also contains information about how you may access and seek correction of your personal information held by us, and how to contact us in relation to any privacy-related concerns.
(e) If we change this Notice, we will display notice of this on our Website or otherwise notify you in writing. - How do we collect your personal information in relation to the Website?
(a) We may collect your personal information in the following circumstances (this is not an exhaustive list):
(i) where you complete a form or registration process in relation to our Website or otherwise;
(ii) where you have inquired or otherwise communicated with us in person, over email or phone, or otherwise;
(iii) where you are interacting with the Website, through the use of browser ‘cookies’ or trackers;
(iv) in such other situations, which we will inform you of from time to time, where we collect personal information from you that is reasonably necessary for the operation of our Website. - What personal information do we collect?
(a) The kinds of personal information we may collect from you will depend on the nature of your interaction with us.
(b) We usually collect and store the following types of personal information:
(i) names;
(ii) e-mail addresses;
(iii) geographical information; and
(iv) other personal information that you may voluntarily provide in relation to our Website. - What do we do with your personal information?
(a) We will not sell or trade your personal information to any third party, organisation or individual without your consent, other than if we are required to do so by law.
(b) We may use and disclose your personal information for the following purposes:
(i) to provide you with further information about our goods, services and Website;
(ii) to personalise your experience of our Website;
(iii) to respond to feedback and complaints;
(iv) for enforcement of the Terms of Use on our Website;
(v) for direct marketing purposes;
(vi) to notify you of important changes to our Website or content on the Website that may be of interest to you;
(vii) to understand customer trends and patterns so that we can continue to develop our marketing and advertising strategies; and
(viii) for any other purpose for which you give your consent. - Do we send your personal information to parties outside Australia?
(a) From time-to-time, we use third-party service providers for digital cloud storage, web hosting or other technology-related services in connection with the operation of our Website. We may disclose your personal information to these third party service providers who may operate outside of Australia, or operate in Australia with digital servers located outside of Australia.
(b) As some of our third-party service providers operate globally, we cannot say with certainty where their servers are located or the countries out of which they operate at any given time. Further, these locations may be subject to change without notice to us. - Are we responsible for third parties websites and social media links?
This Notice applies solely to personal information collected in connection with our Website. We are not responsible for the collection of information and/or the privacy practices of any third parties whose websites may be linked on our Website, social media accounts (e.g. Facebook, Twitter, YouTube) or in our e-mail communications to you. We refer you to the privacy policies for the relevant third parties in this respect.
- Will we send direct marketing communications to you?
(a) Your personal information may be used by us to offer you new products and services, notify you of new developments and updates to our Website, or to make other promotional communications to you related to our Website.
(b) If you do not wish to receive direct marketing communications from us, you may opt-out any time by clicking the link for opting-out in our e-mail communications sent to you, or by contacting us (see paragraph 11). - Do we collect personal information through cookies and analytics tools?
(a) When you visit our Website, we may collect information about your computer, page visits and internet connections using browser “cookies”. We will collect this information in order to improve the operation of our Website, direct the most appropriate content to you, and to remember your preferences for the next time you access our Website.
(b) We may use Google Analytics to collect data about visitor traffic to our Website as part of our information gathering processes (see google.com/analytics/ for further details). The data available to us through Google Analytics is aggregate only and does not identify you personally.
(c) We do not merge any personal information we have collected from you with data obtained through cookies or Google Analytics.
(d) You are able to opt out of cookie technology through changing the settings on your browser, but this may affect the way you experience our Website.
(e) In the event that any third party advertisements are placed on the Website, third party advertisers or ad servers may place or recognise a unique cookie on your browser. We are not responsible for the use of cookies by any third party advertisers or ad servers, and we refer you to their respective privacy policies. - How do we keep personal information secure?
(a) You should be aware that there are inherent risks associated with the transmission of information via the internet, and our data security measures can never be guaranteed. This means that while we take steps to protect your personal information, we cannot guarantee its security.
(b) If you suspect any misuse, loss or unauthorised access, modification or disclosure of your personal information provided to us, please contact us immediately. - Will we transfer your personal information?
If we are involved in a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation, we may transfer, sell or assign your personal information collected by us to one or more relevant third parties in our sole discretion.
- What if I have questions or complaints about this Notice?
(a) If you:
(i) have any questions about this Notice;
(ii) wish to request access to any personal information that we hold;
(iii) wish to correct or update your personal information that we hold; or
(iv) wish to make a complaint or discuss any other privacy concerns you may have;
please contact us using the following details:
by email: enquiries@celladore.com.auby post: The Exchange Tower, Level 1, 530 Little Collins St, Melbourne, Victoria, 3000
(b) We reserve the right to charge for reasonable expenses that we may incur in preparing and sending you a copy of your personal information which you have requested.
(c) If you have a complaint or a privacy-related concern in relation to this Notice, please provide us with the opportunity to resolve the matter by contactuing us using the methods outlined above. Once we have received a complaint or privacy-related concern, we will endeavour to work with you to resolve the matter.
(d) For further information on privacy, you may wish to visit the website of the Office of Australian Information Commissioner (OAIC): www.oaic.gov.au.